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Q 1. Does this promotion apply to Agoda bookings for hotels in Tioman only?
A. No, it doesn't. The great thing about this promotion is that you can make an Agoda hotel booking for any hotel anywhere in the world; so long as your booking includes our Agoda Partner Code, for example by clicking here, your hotel booking will be attributable to Tioman Ferry Tickets and, as such, it will qualify for your $5 refund per ferry ticket. Just send us the Booking ID that Agoda sent you and we'll take care of the $5 refund per ferry ticket.
Q 2. If I type www.agoda.com in the address bar to make my hotel booking, will this booking then qualify for the $5 ferry ticket refund?
A. No. You need to click on any Agoda link in this website, such as this one, to ensure your booking includes our Agoda partner Code. Only when your hotel booking includes our Agoda Partner Code will this booking be attributable to Tioman Ferry Tickets. Only then does it qualify for the $5 refund per ferry ticket booked.
Q 3. Does this promotion work with hotel bookings made with Booking.com?
A. Currently not yet. However, we'll be rolling out this promotion with Booking. com before the end of May.
Q 4. When will we receive our $5 refund per ferry ticket booked?
A. Once you have checked out of the hotel that you booked, we'll carry out the $5 refund per ferry ticket.
Q 5. Why can't we receive the $5 refund per ferry ticket right away?
A. Sometimes bookings are cancelled. If a ferry or hotel cancellation occurs after the $5 refund per ferry ticket has taken place, this refund would no longer be reversable, which means we'd be out $5 :(
Q 6. How will the $5 per ferry ticket refund be done?
A. The $5 refund per ferry ticket is done by means of a partial PayPal reversal. This means that $5 per ferry ticket will be returned to your PayPal account by us.
Q 7. Does this promotion also apply to one-way ferry tickets?
A. No, it doesn't. This promotion only applies to full round-trip ferry tickets.
Q 8. Are there any charges to participate in this promotion, or for the refund to be completed?
A. No. Entering this promotion is free of charge. And no charges will be levied to carry out the $5 refund per ferry ticket. There are no hidden charges.
Q 9. How long will this promotion run?
A. This promotion is valid till 30/08/2016.
Q 10. I need 10 round-trip ferry tickets. Does this mean that I'll get $50 refunded?
A. Yes. If you've booked 10 ferry tickets and then make an Agoda booking that includes our Agoda Partner Code, for example, by clicking here, you will get $50 back from us.
Q 11. If we get our ferry tickets elsewhere, can we still qualify for the $5 refund per ferry ticket?
A. No. In order to qualify for the $5 refund per ferry ticket, you need to get your ferry tickets from this website.
Q 12. I've never used Agoda.com before. Do I need to subscribe? How does it work?
A. No, you don't need to subscribe. Just go to Agoda.com by clicking here and follow the steps. Once your booking is made, just email us the Hotel ID that Agoda emailed you in their confirmation email. We'll take care of the rest.
Q 13. What happens when the Agoda hotel booking we made qualifies for the $5 refund per ferry ticket, but we then have to cancel our Agoda hotel booking?
A. If you cancel your Agoda hotel booking prematurely, then the $5 refund per ferry ticket will simply not be applied. That's it.
Q 14. Do you have a number I can call if I have another question about this promotion?
A. By all means call +65 900 79345 if you have any more questions. (Open daily: 08.00 - 22.00)
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